Work on knees that still have plans

Avor Health makes one product: a cordless heated knee wrap for the 15 minutes before the stairs, the garden and the rug. We sell it in the US only, with a plain offer and 90 days to decide.

We are a small remote team. Every role below serves the same person: a woman in her sixties or seventies who wants her mornings back. If that sounds like work worth doing, read on.

Open roles

Performance marketer

Remote. Small team. US customers.

She finds Avor through an ad in her feed. You decide which ads she sees and what each order costs us.

What you will do

  • Run the Meta account day to day: budgets, testing, scaling.
  • Launch new creative every week in a fixed test structure and read the results on spend, not opinions.
  • Keep cost per order inside the target and say so early when it drifts.
  • Build the weekly numbers by ad: spend, orders, cost per order, return on ad spend.
  • Work with the creative strategist on what to make next, based on what is winning.

What we look for

  • Two years or more running Meta ads for a physical product with your own hands.
  • You can explain a losing week in plain words and say what you will change.
  • Comfortable in the ad manager and a spreadsheet, not just a dashboard.
  • You want a small team where your calls show up in the numbers the same week.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Creative strategist

Remote. Small team. US customers.

She does not read spec sheets. She stops for a moment she recognises: the rail, the thirteenth stair, the cushion on the rug. You find those moments and turn them into ads.

What you will do

  • Mine reviews, comments, forums and customer emails for the words she uses.
  • Write ad concepts, hooks and scripts for video and image ads.
  • Brief creators and editors, and check every cut against the brief.
  • Keep a swipe file of what worked, what lost, and why.
  • Turn the weekly results into the next round of ideas.

What we look for

  • You have written ads that ran with real money behind them.
  • You write short and plain, and you can cut your own favourite line.
  • You can tell a warmth claim from a medical claim and stay on the right side.
  • You like talking to customers.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Product engineer

Remote. Small team. US customers.

The wrap goes on real knees, often on thin skin, and the heat has to be right every time. You own that.

What you will do

  • Own the product: heat, vibration, red LED light, battery, straps, and how it fits an older knee.
  • Work with the factory on samples, changes and the golden sample.
  • Set up quality checks before and after production, and hold the defect rate down.
  • Keep the safety file in order: heat limits, auto shut-off, battery reports, charger listing, labels.
  • Test units from every batch yourself before it ships.

What we look for

  • Hardware or electromechanical product experience, ideally with heated or battery devices.
  • You have worked with a factory in China and know a trade company when you see one.
  • You read a test report and spot what is missing.
  • Careful by nature. You would rather hold a batch than ship a doubt.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Software engineer

Remote. Small team. US customers.

Every order she places runs through pages and scripts we built. When they are slow or wrong, she leaves.

What you will do

  • Build and maintain the Shopify theme: Liquid, sections, the cart and the buy box.
  • Keep the site fast on an older phone on a slow connection.
  • Wire up the tools around the store: email, reviews, order sync, analytics, ad tracking.
  • Write small scripts that automate the boring parts of running the store.
  • Check what you ship on a real screen, not just in a tool.

What we look for

  • Solid HTML, CSS and JavaScript, and Shopify Liquid or the will to learn it fast.
  • You care how a page reads at 390 pixels wide for someone over sixty.
  • You verify against the rendered result, not the tool's return value.
  • Python or shell for scripts is a plus.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Customer support specialist

Remote. Small team. US customers.

When she emails, she is often unsure, sometimes worried, and always a real person. You are the voice she hears back.

What you will do

  • Answer every email to support@avorhealth.com within one business day, in plain warm words.
  • Handle returns and the 90 day guarantee exactly as promised, no fine print.
  • Sort out shipping questions, tracking and the odd lost parcel.
  • Spot the questions that keep coming back and pass them on, so the site answers them.
  • Ask customers for a review after delivery, and never only the happy ones.

What we look for

  • You have done customer support by email before, and you like it.
  • You write clearly and kindly, and you do not hide behind templates.
  • US hours, since our customers are in the US.
  • Patient. She may need it explained twice.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Operations and supply chain

Remote. Small team. US customers.

She was promised a date on the buy page. You make sure the parcel keeps it.

What you will do

  • Run the supplier and fulfilment day to day: orders out, tracking in, problems chased.
  • Watch stock and lead times, and plan around factory holidays.
  • Pick and manage the shipping lines, including the rules for shipping a battery.
  • Track landed cost per unit and tell us when it moves.
  • Set up the process for returns and replacements so support can just follow it.

What we look for

  • You have run fulfilment or supply for a physical product sold online.
  • You have dealt with a dropship or 3PL partner and know where they let you down.
  • Organised. Spreadsheets, checklists, follow-ups.
  • You notice a two day delay before the customer does.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Content and social

Remote. Small team. US customers.

She trusts people who sound like her neighbour, not a brand. You make the videos and emails that sound like that.

What you will do

  • Make short videos for TikTok, Instagram and Facebook: how it goes on, what it feels like, the mornings it gives back.
  • Write the emails: welcome, order updates, tips for using the wrap, the occasional offer.
  • Reply to comments and messages in the brand voice.
  • Find and work with real customers who will show the wrap in their own homes.
  • Keep a simple calendar so something goes out every week.

What we look for

  • You have grown a social account or written emails that people opened.
  • You can shoot and edit a phone video that looks honest, not slick.
  • You write short, warm and plain.
  • Comfortable on camera, or good at making others comfortable on it.

Send your CV and a few lines on why this role to support@avorhealth.com with the job title as the subject.

Apply by email

Do not see your role? Send your CV and a few lines on what you would do here to support@avorhealth.com. We read every one, and we reply.