Refund policy

Last updated: 17 September 2026

This policy covers orders placed at avorhealth.com. The store is run by Avor Health ("Avor Health", "we", "us"). We ship to US addresses only.

The 90-day guarantee

You have 90 days from the day your order is delivered to decide whether Avor is right for you. Use it as often as you like in that time. If you decide it is not for you, send it back and we refund the product price. A used Avor is fine.

How to start a return

1. Email support@avorhealth.com with your order number and the email address you used at checkout. Telling us why is welcome but not required.

2. We reply within 1 to 2 business days with the return address and instructions. Please wait for our reply before posting anything, because parcels sent to the wrong address cannot be traced.

3. Post the item within 14 days of our reply, using a tracked service, and send us the tracking number.

What to send back

The Avor unit and its charging cable.
Please wipe the unit down before packing it.
The original box helps but is not required.
Free gifts that came with your order are yours to keep.

If the charging cable is missing, we deduct the replacement cost from the refund.

Your refund

We refund the product price to your original payment method within 5 business days of the return reaching us. Your bank may take a few more days to show it.
Standard shipping on our orders is free, so there is no shipping charge to refund. - You pay the postage to send a return, unless the item arrived damaged, faulty or not what you ordered. In those cases we cover it.

Returning part of a bundle

If you bought a pair or a gift pack and send back only some of the units, we refund the difference between what you paid and the price of the smaller option you kept, using the prices on the day you ordered.

For example, at launch prices: keep one unit from a $189 pair and the refund is $60, because a single unit was $129.

Damaged, faulty or wrong items

Damaged in transit: email us within 14 days of delivery with a photo of the item and the box.
Faulty within the 90 days: tell us what is happening and we send a replacement or a full refund, your choice, with postage paid both ways.
Faulty after 90 days: covered by our 12 months warranty against defects in normal use. We replace it, or refund you if a replacement is not available.

What this policy does not cover

Damage caused by misuse, such as water, drops, cutting the fabric, opening the unit, or charging with a cable or adapter the manual says not to use.
Return requests made after the 90 days end.
Items bought anywhere other than avorhealth.com.
More than one guarantee refund per customer for the same product.

Cancelling an order

Email us within 12 hours of ordering. If it has not shipped yet, we cancel it and refund you in full. Once it has shipped, please use the return process above.